Terms and Conditions

Terms & Conditions 

****Reservation is ONLY valid once payment has been received.  We do not hold any vehicles, and availability is on a first-come, first-serve basis unless expressly communicated.  Quotes received online are NOT finalized until payment has been processed by Brun's Transportation & Security LLC****** 

This booking forms a contract with Brun's Transportation & Security LLC and the above-referenced party on the invoice (Client).  Once it has been accepted by Brun's Transportation & Security LLC either verbally, in writing, or by email, it goes into effect.  The Client accepts that they agree with terms and conditions and are making this booking subject to those terms and conditions.

Definitions 

"Agreement" means these terms, the terms stated in this document, together with specific hire details. 

"Cancellation" means a cancellation by you of our services after we have accepted your booking. 

"Hire Period" means the period of time set out in a booking and stated within or as amended by agreement. 

"Client" means a person who uses the services, or who enters the vehicle with the consent of another passenger, or of the person, or company booking our services. 

"Price" means the price for the services set out in the booking.  

"Services" means the services of any of our chauffeur-driven vehicles. 

"Unacceptable Behavior" means any behavior considered to be unacceptable by the chauffeur, including refusing to wear a seatbelt, leaning out of the window of the vehicle, standing out of the sunroof, attempting to exceed the maximum permitted number of passengers, smoking in the vehicle, being under the influence of excessive alcohol or under the influence of or in possession of any illegal substance, being violent aggressive or abusive, being a danger to himself or any other person, being excessively rowdy, provoking persons in the party to commit violent acts, or being in any way unfit to travel. 

"Vehicle" means the vehicle stated at the time of booking or a replacement vehicle if for any reason the vehicle booked cannot be provided. 

"We/Us/Our" means Brun's Transportation & Security LLC.  

"You/Your" means the individual, Client, or company making the booking. 

In this agreement: words denoting any gender include all genders, and words denoting the singular include the plural and vice versa. 

If there is any conflict between the booking and these terms, the booking provisions shall prevail. 

Bookings and Cancellations 

We will make every effort to accommodate changes to booking details; however, the rate stated includes only the pick-ups, drop-offs, and waiting periods as agreed.  Any additional mileage performed or waiting delays incurred will be at the chauffeur's discretion and will be subject to additional charge as specified by Brun's Transportation & Security LLC.  Agreement to increase service times duration may not be possible if punctual arrival to subsequent bookings is likely to be compromised. 

Cancellation charges may apply if cancellation is at late notice.  If notice of cancellation is received after the chauffeur has begun their journey to the pick-up address, the full cost of the journey will be payable.  Online bookings should be made with at least 24 hours' notice.  For bookings within 24 hours, please call 470-207-5268.

Performance of Services

We aim to perform our services to a high standard.  Don't hesitate to contact us if you have any complaints or suggestions.

Our Chauffeurs will use their judgment to drive at reasonable speeds in relation to the prevailing road type and conditions, and you should not ask them to exceed speed limits.  Unless we have agreed with you that a particular route should be used, our chauffeur may use any route to a destination that, in their opinion, is the best and most convenient route, whether or not it is actually the shortest route.

No person other than employees or representatives of Brun's Transportation & Security, LLC may drive the vehicle while the chauffeur is under the employ of the Client.

The chauffeur will endeavor to adhere to the pre-arranged itinerary/pick up/drop off times and the reasonable requests of the passengers (the reasonableness of which shall be judged by the chauffeur).  However, due to circumstances beyond their control, we cannot be held responsible for loss or inconvenience from delays and prolonged journey durations.  i.e., traffic, adverse weather conditions, etc.

The agreed price will be payable provided the services commence within 1 hour of the agreed pick-up time.  If we fail to commence the services within 1 hour of the scheduled pick-up time, you have the right to terminate the agreement for that booking, and you will receive a full refund of any deposit and advance payment that has been made.

Vehicles

Wherever reasonably possible, the vehicle type agreed at the time of booking shall be used.  We reserve the right to request an alternative vehicle if we deem the vehicle is not suitable for the trip.
We will be held responsible for fuel and all applicable maintenance costs associated with the service.  The Client will be responsible for any tolls.

Luggage

All property and luggage remain at all times the responsibility of the passengers.  We accept no responsibility or liability for any loss or damage, no matter how caused, either while in transit or when left in the vehicle. When reserving a vehicle, it is your responsibility to check that it has sufficient space and weight allowance to accommodate the luggage to be carried. Please ensure you advise the number and size of your luggage at the time of booking. We reserve the right to refuse the carriage of luggage if the volume of weight is excessive in the chauffeur's judgment.

Passenger Behavior

The Client is held responsible for all passengers' behavior and for informing them of the provisions of this agreement.  They are responsible for ensuring that the party's conduct does not threaten their own, the drivers, or any other person's safety.  Seatbelts should be worn, and passengers should not lean out of the windows or stand out of the sunroof.  You will indemnify us for any losses, costs, or expenses caused by any passenger on demand, whether or not we have first made a claim against that passenger.  All vehicles are strictly 'no smoking.'

In the event that any passenger (in the opinion of the chauffeur) is carrying out any unacceptable behavior, then our chauffeur or we may refuse entry to that passenger to the vehicle or may terminate the agreement for that booking or may cease the performance of that service, even if they are not completed.  In these circumstances and without prejudice to our rights, you must still pay us the full price for the booking, and we will have no responsibility or liability for any losses or costs. You accept responsibility and will indemnify us for any internal or external damage to or loss of the vehicle or any of our property caused or incited to be caused by you or any Passenger, no matter how the damage is caused.

You will pay for all cleaning and valet costs if any passenger causes any spillage, is sick in the vehicle, or in any other way causes the cleanliness of the vehicle to be of a lower standard than at the pick-up time. In the unlikely event that any of the above events occur, you hereby authorize payment to be debited from the credit/debit card used initially to secure the booking, or agree to immediate payment by other means, after being presented with written/photographic evidence of damage/loss of subsequent hire fees. The maximum seating capacity of the vehicle is determined by us and should not be exceeded.  It is your responsibility to ensure that any children or passengers under the height of 4'6" are secured within a booster seat or protective child seat as appropriate.  The company will NOT provide child seats, and this is the sole responsibility of the Client.

Price of the Service

The price for the services is as set out in the booking, subject to amendment in accordance with this agreement.

The base hourly rate for service is stated in the invoice.  Suppose a fixed price for services has been agreed.  In that case, this may be increased by an amount in accordance with our standard hourly rate at the relevant time for any delay or increase in the agreed hire period in the following circumstances: Any delay caused by you or any passenger for any reason.  Any delay caused by severe traffic, congestion, accidents, weather conditions, or other cause outside our reasonable control.  Airport collection delays, where flight delay information has only been reported after the chauffeur has set out on his journey to the airport.  Any amount due from delays will be added to and form part of the price.
Unless otherwise agreed, the price stated is exclusive of the following, which will be payable in addition where applicable: Road, Tolls or additional expenses such as parking Any wasted journeys carried out because of an error on your part, i.e., incorrect incoming flight date given, shall be paid for, in full, by you.

Waiting Time

We allow 15 mins grace from the time of pick-up/drop-off.

Any price given online, particularly if it is for a major sporting event or concert, is subject to confirmation.  We reserve the right to reject a booking if a price is not agreed upon or a suitable vehicle is unavailable.

Cancellations

The Client may cancel a reservation up to 21 days prior to the trip date for a FULL refund (minus a 10% booking fee).  Cancellation must be received in writing via electronic communication or postal mail no later than 21 days prior to the pick-up date.  After this date, the Client may not cancel with a refund of any amount.

Special Conditions

Client and their guests shall be provided transport or shelter in the vehicle, and the following activities are prohibited in or within one hundred (100) feet of the vehicle:

• Consumption of alcoholic beverages (by a minor).
• Consumption of illegal drugs.
• Smoking of any sort, including E-Vaping ($750 smoking fee)
• Violent or unruly behavior.
• Conduct causing, or in the driver's opinion likely to cause, damage to the vehicle.
• Conduct interfering with, or in driver's opinion likely to interfere with, safe operation of the vehicle.

Vendor expressly reserves the right to terminate or cancel service without any refund whatsoever if the passengers or clients violate any of the rules as stated above.

Brun's Transportation & Security LLC reserves the right to terminate or cancel the reservation at any given time with reasonable notice to Client.

Damage

Client agrees to pay for any or all damage and any cleaning to the vehicle which results or is required due to the conduct of any person in the vehicle.  Specifically, such damage includes, but is not limited to, burns, spillage, vomiting, tears in leather, broken glassware, scratches, stains, and broken windows, seats, and mirrors.  Vendor will notify Client of any and all damages within 72 hours of completion of drop-off.  Client agrees that the charges for such repairs and cleaning will be assessed to the credit card for the individual or entity who has rented the vehicle.  In the event that the credit card is not able to be charged, Client agrees to remit payment for damages within seven (7) days of the date of the event.  There will be a $250 minimum charge for any of such aforementioned occurrences.

Terms of Payment

Unless a credit account has been agreed and set up for you, or alternative payment terms have been agreed with you at the time of booking, a 50% deposit is required on the reservation, and full payment is required prior to the journey taking place.  Payment can be made with Mastercard, Visa Credit or American Express, and Debit cards.  Payments are accepted through our secured booking system or with a card on file.

By remitting payment, the Client agrees to pay the full hourly rate plus any additional taxes and fees (including optional gratuity) for the services to be rendered for the Contract Time.  The Client agrees to pay the full hourly rate for each additional hour or part thereof worked by the driver 15 minutes or more after the Contract Pick-up/Drop-off Times as stated above.

We reserve the right to check that passenger, Card Holder ID, and Credit Card are identical.  Chauffeurs check ID and Credit Card for all new clients.  If the Client is not the passenger, we require a signed credit card authorization with a copy of a state-issued photo ID in advance of service.  Alternatively, this requirement may be waived if the billing address and pick-up address match.

Warranties and Liability

We warrant that our services will be performed using reasonable care and skill.  Our total liability to you shall not exceed the lesser of the price or money actually received from you for the services in respect of which a claim has been made.  We shall have no liability to you for loss of profits, goodwill, reputation, business contracts, revenue, production, anticipated savings, nor from losses arising from third party claims which arise in connection with the services nor any other losses or expenses.  We shall have no liability to you for any indirect, special, or consequential loss, damage costs, or expenses, including labor or the hiring of another company.

Carrying of Hazardous Goods

The company will not allow clients to carry any goods considered hazardous; this is any product that would require special labeling by law.  Carrying hazardous goods will result in insurance cover being invalid.

Miscellaneous

We may subcontract, assign, or transfer our obligations or rights to a competent third party or to any associated company, whether in whole or part.  You may not assign or transfer any of your rights or obligations without our written consent.

Discrimination

We operate a strict policy of non-discrimination for race, religion, sexual orientations, health and disability, and all other areas of discrimination.

Health and Safety

We require any party booking transport for themselves or any member of their party who might incur any health and safety issues to make the company aware of the Client's requirements in advance of booking.  Should the company consider we are unable to meet normal Health & Safety requirements for the Client and other passengers' safety; we will regretfully have to decline the booking.

Children in Vehicles

Should any child need to be included in the transportation, the lead name on the booking form should confirm the age of children in the party and, if required, provide suitable child restraint to be fitted to the vehicle prior to the start of the journey.  Child seats are to be provided by the Client and may be stored at the discretion of the company.

Animals in Vehicles

We will accept guide dogs with registered disabled people; however, this should be advised to the company at the time of booking the service; all other animals will be accepted at the company's discretion and should be made aware when booking the service.  The company reserves the right to refuse the transportation of animals except for Guide dogs or other animals used by registered disabled people.  There may be a fee assessed for bringing an animal onboard without the company's approval.

Complaints

Complaints regarding our Chauffeurs, staff, or vehicles should be made in writing to Brun's Transportation & Security, LLC at PO BOX 392961 Snellville, Ga 30039.